India’s Social Media Platform Chooses SHIELD for Trust and Safety

Customer Profile

ShareChat is India’s leading social media platform, available in 15 Indic languages. Founded in 2015, ShareChat empowers its 160 million strong user community to share their opinions, record their lives and make new friends - all within the comfort of their language of choice.

Industry

Social media

Size

800 employees +

Region

India

India's leading social media platform

ShareChat is India’s leading social media platform, available in 15 Indic languages. Founded in 2015, ShareChat empowers its 160 million strong user community to share their opinions and record their lives within the comfort of their language of choice.

As ShareChat has grown exponentially in the last one year, the company put immense thrust on customer trust. ShareChat chose to leverage SHIELD’s device intelligence and continue providing their users with a smooth online experience.

Mithun Madhusudhan, Director of Product Management at ShareChat commented, “By leveraging its real-time risk intelligence, SHIELD has empowered us to continue providing trust and safety to our users and has helped us in our growth journey.”

Customer Profile

ShareChat is India’s leading social media platform, available in 15 Indic languages. Founded in 2015, ShareChat empowers its 160 million strong user community to share their opinions, record their lives and make new friends - all within the comfort of their language of choice.

Industry

Social media

Size

800 employees +

Region

India

“By leveraging its real-time risk intelligence, SHIELD has empowered us to continue providing trust and safety to our users and has helped us in our growth journey.”

Mithun Madhusudhan

Director of Product Management, ShareChat

Integration and Key Features

Before the proof of concept, the ShareChat team communicated that SHIELD had to be able to achieve three key objectives:

- Deliver real-time intelligence

- Provide additional analytics

- Strengthen existing security measures

Madhusudhan commented, “SHIELD’s device intelligence gave us invaluable insights into our ecosystem. This has enabled us to make faster and better decisions, and provide our users with a frictionless experience.”

Madhusudhan added, “SHIELD gave us immediate results and deployment was effortless. We were particularly impressed with the SHIELD ID, which could help us identify valuable users with unmatched accuracy.”

Maintaining an Inclusive and Safe Social Space

By leveraging SHIELD’s real-time intelligence and analytics, ShareChat can keep building customer trust by continuing to offer a safe online experience to its rapidly growing user base.

Madhusudhan concluded, “The SHIELD team was efficient and professional, working around the clock whenever necessary. With their support, we are confident we can accelerate our growth while providing trust and safety for all our users.”